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Professional Negligence Solicitors

Professional Negligence Solicitors Liverpool

Trust our experienced team in Liverpool to assist with your professional negligence claim. Our solicitors have been helping people like you get the justice you deserve for over 15 years.


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  • Over 15 years’ experience winning cases like yours
  • Specialist support across England and Wales
  • Members of the PNLA (Professional Negligence Lawyers Association)
  • Flexible No Win No Fee arrangements
  • Independent leading law firm in Liverpool

Professional negligence solicitors on your doorstep

At Been Let Down, we’ve been specialising in medical and professional negligence for over 15 years and are proud to have earned a reputation for success. We have the expertise to handle even the most complex cases with care and always strive for a fair outcome where you get the compensation you deserve.

Our qualified solicitors can assist with various types of professional negligence, so if you think you have a claim, don’t hesitate to get in touch and see how we can support you.

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Our professional negligence solicitors in Liverpool

Rob Godfrey, Head of Professional Negligence

Backed by 25 years of experience in litigation, Rob is upheld as one of the UK’s foremost professional negligence solicitors. He leads our Liverpool professional negligence department. Rob’s strategy is to seek out early resolutions where feasible, so you get fair results faster. Clients have praised his supportive care and willingness to take on challenging cases – and win.

[Meet Rob]

Sophie Jones, Trainee Solicitor

Supported by Rob and the other practised solicitors at Been Let Down, our trainee Sophie is able to offer expert insights and assist with No Win No Fee professional negligence claims. She is thorough and empathetic, and takes time to build connections with her clients to ensure you receive comprehensive care from the outset.

[Meet Sophie]

What is professional negligence?

All industries have standards that should be met by law. Professional negligence is when a company or individual falls short of these responsibilities. Examples of negligent behaviour in a professional setting include incorrect advice and errors. If failing to deliver the expected duty of care has caused you to suffer loss in some way, you could have a claim for compensation.

Our solicitors can help you make a No Win No Fee claim for professional negligence across a variety of sectors. We specialise in legal negligence, including matrimonial solicitor negligence and will and probate solicitor negligence. Some of our other areas of expertise include:

Getting expert guidance as soon as possible can make it easier to pursue a claim for compensation. If you believe professional negligence has caused you loss, speak to our Liverpool solicitors for clarity on your case today.

[Learn more about professional negligence claims]

How your professional negligence solicitor can help

We know that being let down by a professional can leave you feeling hopeless and helpless. Let us support you through this difficult time with straightforward guidance and compassion. We combine bespoke assistance with access to general resources to help you reach a resolution. Our offering includes:

  • A free initial consultation with the option to request a callback
  • The option of No Win No Fee claims in many cases
  • Consistent updates from your dedicated solicitor in Liverpool
  • Confidential telephone support 24/7, 365 days a year
  • Digital resources designed to help you on your legal journey

Why rely on Been Let Down for professional negligence solicitors near me?

You can trust our Liverpool solicitors for friendly and reliable No Win No Fee professional negligence support on your doorstep. Your solicitor will be honest from the outset about whether they think you have a claim, and endeavour to ensure fair results if they take your case. Their support is backed by other reasons you should rely on Been Let Down:

  • We’ve built a strong record of success over almost two decades and are widely recognised as a leading independent law firm.
  • Our negligence solicitors in Liverpool, Leeds and beyond are members of The Law Society and other professional bodies including the Professional Negligence Lawyers Association, so you can be sure of service you can trust.
  • Been Let Down is accredited by the Solicitors Regulation Authority, and we make it a priority to meet or exceed rigorous industry standards across all claims.
  • We are proud to have earned hundreds of positive reviews from previous clients praising the quality of our service.

Our Liverpool professional negligence solicitors FAQs


It can be hard to know the difference between poor service and professional negligence. When you speak to one of our solicitors in Liverpool, they will determine whether you have grounds for a claim.

Poor service, such as bad communication and delays, can be extremely frustrating. However, it’s only classed as a breach of duty if it causes actual loss or harm. Where unsatisfactory care compounds to result in real damage over time, the provider could be held legally liable for the consequences of their actions.

Professional negligence is an action or advice that directly caused otherwise avoidable damage. To prove your claim, you need to demonstrate:

  • The existence of a duty of care – in other words, that the professional has a legal obligation to act with reasonable skill to help you.
  • The breach of that duty – and how the corresponding actions or missed actions fell below the standard of care expected of someone in their field.
  • Directly related loss or damage – caused by their failures.
  • A foreseeable loss – that the harm could be predicted as a consequence of their breach of duty.

Your solicitor will help you prove professional negligence by gathering evidence of the above, which might include correspondence between you and the company or individual and related documents as well as expert opinions as supporting evidence.


We look out for several common features when seeking evidence of negligent care, including:

  • A lack of communication
  • Improper documentation
  • Absence of qualifications
  • Inadequate or incorrect guidance
  • Errors in professional judgement
  • Failure to follow required standards
  • Failure to warn of accepted risks
  • Conflict of interest

The first step in making a professional negligence claim through Been Let Down is a free consultation. We’ll ask about your experience to understand your situation and whether you have grounds for a claim. If you do have a valid claim, your solicitor will ask if you wish to proceed. Remember, the choice is entirely yours.

If you choose to go ahead, your case will be assigned to a specialist professional negligence solicitor in Liverpool and they will begin investigations. This involves reviewing the documents from the underlying case, consulting independent sources and gathering evidence, and then preparing the formal Letter of Claim. This is presented to the organisation or professional liable for your losses.

You’ll be kept abreast of the progress of your claim throughout, with regular updates during the evidence-gathering stage and when we’re driving towards a resolution. Most cases are settled outside of court, but your solicitor will be prepared to take your claim to trial if required.

Our solicitors handle many of our professional negligence cases on a No Win No Fee basis so there’s no financial risk if your claim is unsuccessful.


Many professional negligence claims are settled without going to court, and our Liverpool solicitors will do all they can to ensure a swift resolution for you too, through methods such as:

  • Negotiation – working to agree on a direct settlement from the negligent party.
  • Mediation – involving an independent third party to help manage discussions.
  • Arbitration – a private process where an arbitrator, a neutral professional who acts as a judge, follows a formal process to come to a conclusion.

In situations where these methods fail or the parties cannot agree, the case can go to court. This can be a costly and laborious process, so most choose to settle claims outside of court. Even if court proceedings are commenced, the above options still remain and commonly take place while proceedings are under way and lead to a successful conclusion.


There are time limitations on making a professional negligence claim.

The first is known as the primary limitation period, as set out in the Limitation Act 1980, which dictates the window for making claims of any kind. You have six years from when the negligence occurred to bring your claim.

The second is a secondary limitation period: If the initial six years have passed but you have only recently become aware of the loss/damage then you may be able to rely on an additional three year period known as Date of Knowledge. Our team of solicitors can advise you if this applies to your case.


Each case is unique and so it’s impossible to say exactly how much you could claim.

With the intention of recreating the situation you were in before the professional negligence occurred, your solicitor can advocate compensation for economic losses. This can include missed profits and the expenses relating to making a claim, and rectification costs to cover how much you had to spend to fix the problem.

Indirect losses such as reputational damage can also be considered when negotiating compensation. The exact recoverable damages will vary.

You generally cannot be compensated for pain and emotional distress unless you have a related personal injury, so most agreements are purely financial. However, getting the justice you deserve can be invaluable in helping you move forward following your experience of negligence.

Contact our Liverpool professional negligence solicitors

Do you think you might have reasonable grounds for a professional negligence claim? Contact our solicitors in Liverpool for a free initial consultation to begin your journey to the recognition and compensation you’re entitled to.