If you are dissatisfied with your solicitor, it can be difficult to know where to begin to look for help. Speaking to the Legal Ombudsman is a highly recommended course of action at the outset. You might also consider contacting the Solicitors Regulation Authority (SRA) – the body responsible for regulating the legal profession and ensuring all legal professionals adhere to their code of conduct.
The Legal Ombudsman is a free, impartial, and independent body set up to deal with and resolve disputes and complaints relating to lawyers, solicitors, and the legal service industry. They weigh up the points of view of both sides of the dispute. The Legal Ombudsman deals with a variety of complaints, including Solicitor issues arising from buying and selling a house, making a personal injury claim, or family law dispute resolution.
The Legal Ombudsman can help you with complaints against any legal services provider, including:
Primarily, the Legal Ombudsman is there to help with claims of poor service, and for these purposes, they can offer an extremely effective and valuable service. However, the Legal Ombudsman cannot provide any legal advice, and as such cannot represent you in any legal proceedings. This means if you have an issue that is not just about poor service – but something that has caused you financial or other loss, and are therefore seeking compensation for that loss, then the Legal Ombudsman cannot help you to pursue that claim for compensation.
Instead, you could contact the Solicitors Regulation Authority (SRA). Rather than just dealing with complaints about poor service, the SRA as a regulatory body can deal with more serious issues that might amount to professional negligence. They can ensure your solicitor meets the standards required by the SRA and complies with their code of practice. However, just as with the Ombudsman, the SRA cannot award or help you to pursue compensation.
If you believe that you have experienced solicitor negligence and have incurred a loss for which you want to seek compensation, then your most effective option is to find a solicitor specialising in such matters to pursue your claim. As experts in the field of solicitor negligence, our team at Been Let Down are the best option for exploring your claim for compensation. All of our initial consultations are free, and you are at no obligation to take your claim further.
After contacting us, by phone or our initial claim form on our website, you will be called back by one of our experienced negligence solicitors who will take down further details to assess your case. We will only take on your case if we think it has a reasonable chance of success. If we do take on your claim, then we can usually offer to do so on a ‘No Win, No Fee’ basis, meaning there is no risk of financial burden to yourself. Remember, legal time limits often apply, so don’t delay your claim any further, please get in contact today. We can help you get the compensation you are owed.