CLINICAL & PROFESSIONAL
NEGLIGENCE EXPERTS
 

Privacy Policy

We know that you take the privacy of your information and how it used and shared very seriously, and we will only use your personal information in accordance with the current data protection law in the UK and this privacy policy. We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

This policy applies to all the websites we operate, our use of emails and text messages and any other methods we use for collecting information. It covers what we collect and why, what we do with the information, what we won’t do with the information, and what rights you have.

This privacy policy only applies to personal information we hold about individuals.  It does not apply to information we hold about companies and other organisations.

We may update this privacy policy from time to time by publishing the amended version on our website.  Unless we have legal grounds to do otherwise, we will provide you with at least 30 days’ notice of the effective date of the revised privacy policy.  We may post the notice on our website and/or send you the notice by email.

Who we are

Been Let Down is a trading name of Bond Turner Limited (‘We’, ‘Us’, ‘Our’) is a data Controller and responsible for your personal information.

Been Let Down is a firm of Solicitors specialising in professional negligence, clinical negligence, defamation and abuse claims.

Information We collect

We will only ever collect the information we need – including data that will be useful to help improve our services.

We may collect and process the following data about you:

1. Personal information, such as name, postal address, phone number, email address, that you provide by filling in forms on our website, emailing us, provide via social media, when you contact us via telephone and includes information provided when you submit a question to us or provide us with feedback. This also includes any information you provide us, via any means in connection with bringing a claim, or a potential claim or associated legal advice.

2. Details of your visits to our site including but not limited to, IP addresses (the location of the computer on the internet), pages accessed, and files downloaded. This helps us to determine how many people use our sites, how many people visit on a regular basis, and how popular our pages are. This is statistical data about our users’ browsing actions and patterns and does not identify any individual. It simply allows us to monitor and improve our service.

We may also obtain your personal data from third parties such as DAMS, CAMS, McAMS and EDGE, medical professionals, insurers, other lawyers or publicly available sources such as the DVLA such personal data is obtained or created in relation to the legal services we provide.

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and allows us to improve our site. For detailed information on the cookies we use and the purpose for which we use them please see our Cookie policy. If you want to disable cookies, please refer to your browser help.

How We use the information We collect

We will only use your personal data when the law allows us to. Most commonly, we will use an individual’s personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.

Where we need to comply with a legal or regulatory obligation.

Where it is necessary for our legitimate interests (or those of a third party) and the individuals interests and fundamental rights do not override those interests. “Legitimate Interests” means the interests of our company in conducting and managing our business and providing you with the best services and products in the most secure way. These “legitimate interests” include:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer;
  • To help us identify you when you contact or visit Us.
  • For general administration purposes.
  • To help us improve the quality of our products and services
  • To help us detect and prevent fraud and money laundering.
  • To help us recover debts.
  • To carry out analysis and customer profiling.
  • When you communicate with us for customer service or other purposes (e.g., by emails, faxes, phone calls, tweets, etc.), we retain such information and our responses to you.
  • When we process your personal data for our legitimate business interests we always ensure that we consider and balance any potential impact on you and your rights under data protection laws.

If you have any concerns about the processing on the grounds of “legitimate interests” described above, you have the right to object to this processing.  For more information on your rights please see “Your rights” section below.

Generally we do not rely on consent as a legal basis for processing your personal data. Where we do require consent we will ask for that separately and clearly, you have the right to withdraw your consent at any time by contacting us.

Sharing your information

We may share your information for any of the purpose set out above with any member of the Anexo Group PLC who provide products or services related to our services, including Direct Accident Management (trading as DAMS CAMS, McAMS and EDGE), third party after the event insurance providers and any administrators including IGCA 2013, medical professionals/experts and non-medical experts such as engineers and our service providers and agents including Professional and Legal Services Limited who perform services on our behalf.

We may also disclose your personal information to third parties, if we are under a duty to disclose or share your personal data for legal or regulatory purposes, in relation to existing or future legal proceedings, for the prevention of fraud/loss or to protect the rights, property, safety of Been Let Down, our customers or others.

Data security

Information is stored by us on computers located in the UK. We may transfer the information to other offices and to other reputable third-party organisations as explained above or to third party IT service providers – they may be situated inside or outside the European Economic Area (EEA). We may also store information in paper files.

Whenever we transfer personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

We have put in place appropriate security measures to prevent personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process personal data on our instructions and they are subject to a duty of confidentiality.

Been Let Down have security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored securely to protect against its loss, misuse and alteration. We have put in place procedures to deal with any suspected personal data breach and will notify individuals and any applicable regulator of a breach where we are legally required to do so.

Documentation can be supplied on request from our Data Protection Manager via email at jallen@bondturner.com

Been Let Down take steps to ensure that any businesses that we share your data with will have security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored correctly.

Unfortunately, the transmission of data across the internet is not completely secure and whilst we do our best to try to protect the security of your information we cannot ensure or guarantee that loss, misuse or alteration of data will not occur whilst data is being transferred.

Retention

When individuals apply to work at Been Let Down, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Disclosure and Barring Service (when permitted to do so by the law) we will not do so without informing the applicant beforehand unless the disclosure is required by law and where necessary obtaining their consent.

Once a person has taken up employment with Been Let Down, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Been Let Down has ended, we will retain the file in accordance with the requirements of our retention schedule.

Job applicants, current and former Been Let Down employees

When individuals apply to work Been Let Down, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law.

Once a person has taken up employment with Been Let Down, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Been Let Down has ended, we will retain the file in accordance with the requirements of our retention schedule.

Your rights

Under the data protection legislation, you have the right to request copies of your data, request rectification of your data, request erasure of your data, object to Us processing your data, the right to prevent your data being used for direct marketing, request us to restrict the process and where our systems allow, the right to access a copy of the information we hold about you (a subject access request).

If you wish to exercise any of these rights please contact the Data Protection Manager in writing at Armstrongs, the Plaza, 100 Old Hall Street, Liverpool, L3 9QJ or by emailing jallen@bondturner.com You will then be provided with a form to complete detailing your subject access request.  Upon receipt of the satisfactorily completed form we will deal with your request.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation. https://ico.org.uk/your-data-matters/

How to complain

If you have any queries regarding this policy please contact us (at the contact details set out below) and we will do our best to deal with your query or complaint as soon as possible.  You also have the right to complain at any time if you have concerns about how your information is used.  If you wish to lodge a complaint, please direct this to the Data Protection Manager, Joanne Allen via post or email at the above address. You also have the option to complain directly to the Information Commissioner, whose details are below.

For more information about your rights under the Data Protection Act contact the Information Commissioner’s Office www.ico.org or via telephone 0303 123 1113.

How to contact us

If you wish to contact us, please send an email to jallen@bondturner.com, write Joanne Allen, Bond Turner, the Plaza, 100 Old Hall Street, Liverpool, L3 9QJ  or call 0151 236 3737.

 

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